The owner, Wanda Thomas, is an excellent travel agent who accompanies her clients on the trips as a concierge. We just came back from a two-week European trip, where we visited 5 cities in 4 countries. There were no problems at all! Everything was planned and coordinated down to the last detail. When you have planes, Eurotrains, tour buses, hotels, tour guides and hosts, all in place and awaiting your arrival to every designation, you have accomplished no small feat. I will travel with this company again, and I highly recommended their services to anyone who takes a trip in the future!